The SSDWeb Firewall protects your account from hackers, malware, and other security threats.
At times, the firewall might block you out from your account. This could be due to:
- Too many failed attempts connecting to your email, cPanel, FTP, or other systems on our server
- Scripts being executed on the server which the firewall believes may be harmful (some false-positive are possible)
- Unusual activity from your computer (too many simultaneous connections, port scans, etc).
When the firewall detects these security risks, it may block your computer or network from accessing your account, using your IP address (a unique number identifying your Internet connection). As a result, you will be unable to access ANY systems on our servers, including your web site, the cPanel, email, FTP, etc (you will likely get “time out” errors).
This blocking does not necessarily affect other users from accessing your site.
TO UNBLOCK YOUR IP you need to mail us [email protected] with your IP Address from your registered mail id.