We thank you and appreciate your purchase with us. Please read the policy, conditions and process carefully as they will give you important information and guidelines about your rights and obligations as our customer, concerning any purchase you make through us unless specifically stated otherwise on our product/service pages or readers offer advertisements. We make every effort to service the order/s placed with us as per the specifications and timelines mentioned against each order. If due to any reason, unavoidable circumstances or beyond the limitations if we receive any refund request then the following policy shall govern such refund.
We have all right to see whether the refund is eligible, the same shall be processed only if your request for refund has been accepted by us. Any request for the refund shall be raised from registered email or from member’s login (https://my.ssdindia.com). Products purchased from our website shall be refunded in the following manner:
- For Domain Users: Domain registration cost cannot be refunded as a user can use this domain from anywhere with any hosting provider.
- For Web Hosting Users: We do provide a refund within 30 days from the date of order. We will provide a full refund of hosting service cost.
- For Bulk SMS Users: Company shall provide the refund within 30 days from the date of order the amount refunded and refund shall be applicable for the amount of unused SMS balance. If SMS balance is used then we shall review it and if it is affected by any of our gateway failures then, in such event, we shall refund for used credits. In order to avail used credits refund, the user should notify us within 48 hours from the time he submitted SMS.
- In any case refund will not exceed payment that user has paid for the service.
Refund money shall be transferred within 7-10 working days as soon as we receive a written intimation from you. It shall be transferred to the same A/c or through same payment gateway through which you have made the payment and in the event refund has to be processed through another account the same shall be intimated in writing to Us. If the refunds have to be processed through another account then the user should email us the Indian Bank account details, so that transfer can be initiated by NEFT, cheque or IMPS, the refund date for this shall only be counted from the date we receive the required notification from the user.
User can ask for refund as credit balance in his billing profile so that he can use that fund for purchase of other service from Us.